Privacy Policy


Prime Industrial Products Pty Limited ACN 131 559 772 (“PIP”)


We know that how we collect, use, exchange and protect your information is important to you, and we value your trust. Protecting your information and being clear about what we do with it is a vital part of our relationship with you.

This Privacy Policy is for Prime Industrial Products Pty Limited ACN 131 559 772 (“PIP”). The purpose of this Policy is to explain:

  • The application of this Policy;
  • The kind of information PIP may collect about you, how we collect it, and how we use it;
  • How we may disclose that information;
  • How you can access the information we hold about you;
  • The protection of your personal information;
  • How we deal with your unsolicited personal information; and
  • Where to go for help or more information.

PIP adheres to the Australian Privacy Principles to the extent required by the Privacy Act 1988 (Cth). Further, PIP endeavours to comply with the Spam Act 2003 (Cth) and other applicable privacy law in relation to electronic direct marketing. PIP will review this policy regularly, and may update it from time to time.
In this Privacy Policy references to “we”, “our” and “us” means PIP and “you” means any individual about whom we collect personal information.
Your use of our website and any of our services constitutes an acknowledgement that you have been made aware of our Privacy Policy outlined below.

Collection and Use of Personal Information

The type of information that PIP may collect from individuals will depend upon the particular transaction and the dealing. Normally the personal information we collect may include your:

  • Name, title, address;
  • Telephone number;
  • Email address and online passwords;
  • Records of communications with PIP;
  • Credit card or debit card information; and
  • Website usage information.

Personal information will, generally, only be used for the primary purposes of:

  • Conducting, improving, maintaining and developing a business relationship;
  • Processing, servicing or enforcing transactions and sending related communications;
  • Responding to individual’s enquiries;
  • Marketing (such as providing individuals with information about our products, services, promotional notices and offers); and
  • Improving PIP’s website.

PIP will sometimes collect information when you use a digital service (including online and mobile services). Broadly, we collect two types of information:

  • Information that you specifically give us – for example, when you fill out a form or you sign up for our newsletter. This type of information may include your name, email address and age.
  • Data we collect which tracks your activity – PIP automatically collects information to monitor use of its digital services, like the number and frequency of visitors to its website. This information helps us improve our services and also helps identify any problems that may require fixing.

How do we collect your information?

We collect personal information in a variety of ways, such as from you directly (including when you interact with us in writing, electronically or via telephone), when you visit our website and when we supply products or services to you.

Notification of Collection of information

When we receive personal information from you directly, PIP will take reasonable steps to notify you how and why we collected your information, who we may disclose it to and how you can access it, seek correction of it or make a complaint.
Sometimes we may collect your personal information from third parties and you may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.

Maintaining Anonymity

You can elect to deal with PIP anonymously, or by using a pseudonym. However, if you don’t provide us with your personal information, we may not be able to:

  • Provide you with the product or service you want;
  • Verify your identity or protect against fraud; or

Let you know about other products, services or offers that may better suit your requirements.
If you do not wish to have your personal information collected or used for any specific purpose, or otherwise in the manner described in this Privacy Policy, you can email us accordingly and we will use reasonable measures to observe your request. However, this may result in you not being able to access, or use, all or part of our website or our services. If personal information has been collected, we may still use or disclose that information:

  • if we subsequently notify you of the intended disclosure and you do not object to that use or disclosure;
  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions;
  • to enforce our terms and conditions or to protect our rights;
  • to protect the safety of members of the public and users of our website and services; or
  • if we are required by law to disclose the information.

Disclosure of Personal Information to Third Parties

PIP may disclose your personal information to third parties for the following purposes:
• To provide the item you wish to purchase;
• To facilitate mailing operations;
• Billing and debt recovery functions;
• Client enquiries;
• To process rewards, donations, prizes or competitions;
• In dealing with services providers such as web hosting and moderating, email and direct mail
• delivery and IT services;
• Website usage analysis; or
• Otherwise with your consent.

PIP may disclose your personal information (excluding sensitive information about you) to third parties for the purposes of direct marketing PIP’s services.

Sensitive information relates to a person’s health, racial or ethnic origin, religion, membership of political bodies, trade union or other professional or trade association, sexual orientation, criminal history and biometric information.

If you provide us with sensitive information, we will obtain your specific consent to disclose the sensitive information for direct marketing purposes.

You are permitted to opt-out of direct marketing at any time you choose.

Under no circumstances will PIP sell or receive payment for licensing or disclosing your personal information.

To whom do we disclose personal information?

From time to time we disclose your personal information to, or share it with, third parties including:

  • Parties that you authorise us to disclose your personal information;
  • Companies and consultants who perform services for us. In this case we require those companies and consultants to protect your personal information;
  • To credit providers and credit reporting bodies;
  • Government and regulatory authorities (as required or authorised by law);
  • Our professional advisors (such as auditors and lawyers);
  • Our related organisations;
  • Other third parties as permitted by law.

Disclosure of your Personal Information to Third Parties Outside Australia

PIP operates its business within Australia and generally uses systems located within Australia, but in some cases may disclose your personal information to recipients who hold their data outside of Australia. Where we do this, we endeavour to ensure appropriate data handling and security arrangements are in place. However, software systems can be subject to unforeseen attacks which are out of our control. In this circumstance, we take no responsibility for the privacy practices of third-party websites or third-party services and do not endorse or authorise their content or data collection processes which may include but are not limited to the use of cookies and web analytics data.

You should familiarise yourself with each third-party website’s or service’s Privacy Policy and make your own decision about providing personal information or utilising the information presented when visiting those sites.

Please note that Australian law may not apply to some of these entities.

Information collected on PIP website

On the PIP website we may collect information from you such as browser type, operating system, and web pages visited to help us manage our web site.

Accessing your Personal Information

You have the right to request access to the personal information PIP holds about you, subject to some exceptions (listed below). Requests for access will be dealt with in accordance with the Freedom of Information Act 1982 (Cth).


Your right to access your personal information is not absolute. In some circumstances we are permitted to refuse access to personal information, such as where:

  • Access would pose a serious threat to the life or health of any individual;
  • Access would have an unreasonable impact on the privacy of others;
  • The request is frivolous;
  • The information relates to a commercially-sensitive decision-making process;
  • Access would be unlawful; or
  • Access may prejudice enforcement activities, a security function or commercial negotiations.

You also have the right to request the correction of any of your personal information that PIP holds. PIP will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date. To seek access to, or correction of, your personal information please contact PIP as follows:

By email:

By mail: PO Box 5003, Bunbury Western Australia 6230

PIP reserves the right to recover from you its reasonable costs incurred in searching for and providing access to your personal information.

Protection of your Personal Information

PIP will take all reasonable steps to ensure that your personal information is kept secure and is properly protected from misuse or loss, and unauthorised access, modification or disclosure.
Your personal information is stored by PIP on secure servers in controlled facilities. Our security safeguards include:

  • Staff education – we train and remind our staff of their obligations with regard to your personal information;
  • System security – including encrypted data transfer when you deal with us online;
  • Building security – we have protection in our buildings against unauthorised access such as alarms and cameras; and
  • Destroying data when no longer required – where practical, we keep information for only as long as necessary (for example, to meet legal requirements or our internal needs). We typically retain data for as long as we are providing goods or services to you. Thereafter, we will destroy, delete or de-identify your personal information within a reasonable time unless we are required to retain it by law.

We understand that you may be concerned about the security of the personal information we collect from you.
You should be aware that, when using our website or our services, no data transmission over the internet can be guaranteed as completely secure.

Unsolicited Personal information

“Unsolicited” personal information is personal information about an individual that an organisation has unintentionally received. This is an uncommon occurrence for PIP, but when it does happen, that information will be protected with the same rigour as we treat personal information we intended to collect If we could not have collected this information through our normal processes, we will de-identify that information as soon as practicable.

Use of Cookies

PIP provides products and services via its website. When you visit PIP’s website, our web servers record anonymous information such as the time, date and URL of the request. This information allows AIS to monitor its performance and improve the website’s structure.

PIP may use cookies on its website. Cookies are a small file that may be placed on your computer by a website. Usually, cookies are used as a means for PIP’s website to remember who you are and your preferences.

In some cases, cookies may collect and/or store personal information about you. Cookies are not programs that come onto your system and damage files. This Policy extends to any personal information obtained by a cookie. You may adjust your internet browser to disable cookies or to warn you when cookies are being used but if you do disable the use of cookies you may not be able to access the full website functionality.

Using our website

As with many sites, when visiting our website, a record of your visit (not your personal information) may be recorded in Google analytics or similar services. This record may include the following types of information:

  • Date and time of visit
  • Pages accessed, and documents downloaded
  • Address of any website that linked you directly to our site.

This information is not shared with any third party other than those assisting PIP to enhance your user experience.

Privacy Complaints and Enquiries

PIP welcomes feedback about privacy issues and will attend to all questions and complaints promptly.
To lodge a complaint, please get in touch with us via the methods identified in section 6 of this Policy. We’ll review your concerns and get back to you as soon as practicable.
If you’re not satisfied with our handling of your complaint, you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner on 1300 363 992 or at